Every day, Guardian gives 27 million people the security they deserve through our insurance and wealth management products and services. Since our founding in 1860, our long-term view has helped our customers prepare for whatever life brings whether starting a family, planning for the future, or taking care of employees. Today we’re a Fortune 250 company and a leading provider of life, disability and other benefits for individuals, at the workplace and through government sponsored programs.
At Guardian, our founding principles are never far from sight or mind. Each employee and financial representative lives by Guardian’s values, which inform our work every day: 1) We do the right thing 2) People count, and 3) We hold ourselves to very high standards.
We’re dedicated to helping communities thrive, both inside and outside our walls. Our philanthropy, educational programs, internal diversity initiatives are just some of the ways we are committed to having a positive impact on society.
We believe it is vital to state clearly to the world the set of our beliefs about Inclusive Capitalism. As such, we start with our Statement of Guiding Principles for Inclusive Capitalism. Knowing that words alone are not enough, each of us is making a series of commitments about how we will operate our institutions so that they help achieve Inclusive Capitalism. These commitments are forward-looking statements based on current goals, expectations and assumptions, which are not guarantees of future performance. For more information, please refer to our Terms of Use
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People
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Summary
Guardian Life commits to creating a customer-centric organization responding to the changing economic environment by measuring customer satisfaction, grow direct to consumer business, and regularly review performance against organizational strategy.
Objectives
Guardian Life will create a customer-centric organization that responds to the changing economic environment to provide the products and services that people need to protect their futures and secure their families' lives while fulfilling the Guardian mission to serve more people through our insurance and financial products and services.
Metrics & Targets
Grow our direct to consumer business by 25% in 2020 to serve underserved insurance markets.
Commit to increase the percentage of colleagues who feel that Guardian delivers a great customer experience. We will measure periodically and have regular board review of performance against organizational strategy; currently 74%.
Achieved 81% customer satisfaction in 2019.
Summary
Guardian Life commits to promoting innovation and risk management processes to anticipate people’s needs and assure delivery on long-term financial promises by regularly reviewing risk commitments at the business and corporate levels.
Objectives
Provide proactive innovation and risk management processes to both anticipate people’s needs and assure delivery on long-term financial promises.
Metrics & Targets
Conduct monthly and quarterly risk commitment reviews at the business and corporate levels to anticipate people’s needs and assure delivery on long-term financial promises.
Continue to sponsor innovation challenges across the company.
Summary
Guardian Life commits to proactively reskiling employees for the changing work environment by providing paths for all colleagues to earn a degree with no debt and provide reskilling opportunities for those displaced by automation.
Objectives
Guardian Life will proactively skill employees for the changing work environment and position for continued productive work, inside or outside the organization.
Metrics & Targets
Continue to sponsor innovation challenges across the company.
Provide a path for all colleagues to earn a degree with no debt.
Provide reskilling opportunities for colleagues displaced by automation.
Summary
Guardian Life commits to advancing a strategy where worksites are sustainable, and workers are empowered to do their best work by encouraging 50% of colleagues to work from home by 2020 and have 83% of main offices LEED-certified by the end of 2019.
Objectives
Advance a workplace strategy where worksites are sustainable, and workers are empowered to do their best work.
Metrics & Targets
Encourage 50% of all colleagues to work from home by 2020, saving carbon footprint from commuting and travel.
Reconfigured 83% of main campus offices in the U.S to be Leadership in Energy and Environmental Design (LEED) certified by the end of 2019.
Summary
Guardian Life commits to improving diversity at all levels to reflect the US population by increasing the diversity of candidate slates.
Objectives
Improve diversity at all levels to reflect the US population.
Metrics & Targets
Guardian commits to increase the diversity of candidate slates.
Currently, 77% are diverse.
Summary
Guardian Life commits to developing job training and financial empowerment programs in underserved communities by replicating and scaling job training programs and economic empowerment CSR programs to reach 10,000 individuals by 2022.
Objectives
Invest in the development of job training and financial empowerment programs that bring access to traditionally underserved communities to complete their educational studies, compete for well-paying jobs, and achieve their life goals.
Metrics & Targets
Replicate and scale job training and financial empowerment CSR programs to reach at least 10,000 individuals by 2022.
Publish CSR best practices as open source resources for other companies, colleges, and institutions to replicate their success.
Consult with other institutions interested in models for education success.
Summary
Guardian Life commits to developing job training and financial empowerment programs in traditionally underserved communities by increasing the number of financial centers in community colleges to at least 6 by 2022.
Objectives
Invest in the development of job training and financial empowerment programs that bring access to traditionally underserved communities to complete their educational studies, compete for well-paying jobs, and achieve their life goals.
Metrics & Targets
Increase the number of financial centers in community colleges to at least 6 by 2022 and expand the remit to include entrepreneurial training and career preparation.
Summary
Guardian Life will maintain a commitment to key values as a guide for all decisions by maintaining 90+% of colleagues who believe Guardian makes decisions by our values.
Objectives
Maintain commitment to Guardian values as a guide for all decisions: People Count; We Hold Ourselves to Very High Standards; We Do the Right Thing.
Metrics & Targets
Maintain 90+% of colleagues that believe Guardian makes decisions by our values.
Summary
Guardian Life commits to promoting social investment by beginning to publish an annual social impact report in 2020.
Objectives
Promote social investment through outcome reporting.
Metrics & Targets
Begin publishing an annual social impact report in 2020.
Summary
Guardian Life commits to making communities future-ready by increasing the number of partner grants to support community education and health by 50% by the end of 2020.
Objectives
Work with distribution partners to help make communities future-ready through co-sponsoring initiatives to support community education and health.
Metrics & Targets
Increase the number of partner grants to support community education and health by 50% by the end of 2020.
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Recognizing it will take alignment of all our organizations to scale impact globally, we invite you to join the movement as a Steward of Inclusive Capitalism. Together, the collective action of Council members will contribute to a fairer, more inclusive and sustainable future for all people and our planet.
